Privacy Policy
 
At https://www.hotelsconcierge.com/, we are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the General Data Protection Regulation (GDPR).
 
1. Data Controller

The controller responsible for your personal data is:

https://www.hotelsconcierge.com/
sales@pigomass.com
 
2. Data We Collect
 
We may collect the following types of information:

• Full name and contact details (email, phone)

• Delivery and billing addresses

• Order and transaction details

• Browser and device data (IP address, user agent)

• Site usage behavior (via cookies)

• Communication preferences
   

3. Legal Bases for Processing
 
We process your data for the following purposes:
 
Purpose -- Legal Basis
Process orders  -- Contract performance
Provide customer support  -- Legitimate interest
Send invoices / fulfill tax obligations -- Legal requirement
Marketing and offers (optional) -- Consent
Improve user experienceLegitimate -- interest
Prevent fraudLegitimate -- interest

Prevent fraudLegitimate interest

4. Data Retention

We keep your data:

• For as long as necessary to fulfill contractual/legal obligations

• For tax and accounting: typically 10 years

• For marketing: until consent is withdrawn
  
   

5. Data Security

We implement technical and organizational measures to protect your data.
Payment data is securely processed by certified third-party providers.

6. Cookies

Our website uses cookies for essential functionality and analytics.
You can control or disable cookies in your browser settings.

7. Your Rights (GDPR)

Under GDPR, you have the right to:
 

• Access your personal data

• Request correction or deletion

• Withdraw consent at any time

• Object to processing

• File a complaint with a data protection authority
   

To exercise your rights, contact us at sales@pigomass.com

Last updated: July 01, 2025
Version: v1.0